Frequently Asked Questions (FAQs)

1. How long does delivery take?

Most orders arrive within 3–5 working days. Remote locations may take a little longer depending on the courier service.

2. Do you offer free shipping?

Yes, we provide free shipping across India.

3. What payment methods do you accept?

We accept UPI, cards, net banking, and Cash on Delivery.

4. How do I track my order?

Once your order is shipped, you’ll receive a tracking link by SMS or email. You can check the live status anytime.

5. Can I cancel my order?

Yes, you can request cancellation before the order is dispatched. Once shipped, cancellation is no longer possible.

6. What is your return policy?

We accept returns only for wrong or defective items. A clear unboxing video is needed to process the request.

7. How do I raise a return or exchange request?

You can email us at narendrareddygaddam5@gmail.com or WhatsApp at +91 96424 62496 with your order number and unboxing video.

8. When will I receive my refund?

Refunds are sent to the original payment method and usually reflect within 8–15 working days after approval.

9. Do you offer Cash on Delivery?

Yes, COD is available for select pin codes. You may be asked to confirm your order before dispatch.

10. Are the products quality checked?

Yes, all items go through a basic check before packing to ensure you receive the right product in good condition.